Responsability

OPEN EYES is responsible within the terms of law number 23, July 13th, 1992, which stipulate : « Any physical or moral individual who is engaged in the activities mentionned by article n° 1, is fully responsible to the buyer for the good enforcement of the obligations derived from the contract, whether those obligations be enforced by the individual, him (or her) self , or by other service providers ,without prejudice for his right to appeal against the latters. However, Open Eyes cannot assume part or all of its responsability if it brings the evidence that the impossibility to perform the terms of the contract can be either attributed to the buyer himself, either to unpredictable and unsuperable happenings foreign to the services described within the contract, or by Acts of God and circumstances beyond its control. »

Professional Insurance Policy

Open Eyes has subscribed to an insurance policy « Responsabilité Civile Professionnelle " at AGF Insurances, 40 avenue de la Marne, Vannes. This policy has the following reference n° 556FDO/39631078 and is complying with the articles 1 and 23 of the law of July 13th ,1992. It covers corporal, material and immaterial damages which could be caused to the participants following the shortcomings of our services as mentionned in the article 4d of the law of July 13th ,1992 and of the articles 20 to 25 from the decree of June 15th , 1994.
In case of complaint or contesting , the sole tribunals of Lorient (France) will be competent in that matter.

Prices

The prices mentionned in this brochure at the date of its publication, were calculated according to the following economical criteria :
a) The cost for transport in relation to fuel prices mainly.
b) Charges and taxes related to the different services offered.
b) The Exchange rates applied to the trip or stay chosen
The fluctuation of such costs will be directly passed on the corresponding amount of the price. For the registered customers, no increase in the price will occur less than 30 days prior to the departure.

Booking and payment

Booking will be considered firm and definitive against a deposit of 30% of the total cost of the stay and the signing of the contract by the costumer. Both of them must be returned to our booking department before the deadline mentionned on the contract.
The balance must absolutely be paid and addressed to us no later than 30 days before departure, together with the number of participants and the room occupations, which will enable us to fix the final invoice.
Should the above terms not be complied , Open Eyes reserves the right to cancel the booking and part of the deposit will be retained to pay for services already reserved.

Late registrations

If bookings come less than 30 days before departure date, the whole amount of the contract will be required in compliance with the article 98 of the decree 94-490, July 15th, 1994.
Cancellation conditions.
Any cancellation must be notified by registered mail addressed to Open Eyes. The registered cancellation date will determine the withholdings made by the agency :
¯ More than 60 days before the beginning of the services : 10% of the payment will be kept by Open Eyes.
¯ Between 60 to 21 days : 30% of the payment will be kept.
¯ Between 20 to 8 days: 50% of the payment will be kept.
¯ Less than 8 days before the beginning of the services: 100% will be kept.

If the costumer doesn’t turn out on the day of departure, no refund will be made. If a « cancellation policy » has been contracted during the booking , please see for details in the insurance leaflet joined to the contract.

Cancellation From Open Eyes

OPEN EYES cannot assume responsability for circumstances beyond its control or for external events. However, any cancellation of the trip or the stay will answer to the obligations imposed by the article 102 of the decree n° 94-490 of June 15th , 1994.
Interruption of the stay
In a customer decides to shorten his or her stay , no refund will be made unless the reason for such interruption is covered by the « cancellation policy » contracted by the customer.

Cancellation policy

The « cancellation policy » is not included in our rates but Open Eyes can take out such an insurance policy in your name. We need you to consult us upon this matter when the contract is being signed.

Personal responsability insurance policy

Open Eyes cannot substitute the personal responsability of each one of the participants. We advise our costumers to verify if his or her own insurance policies cover such personal responsability. If not, it is strongly advised for them to subscribe to such an insurance policy.

Physical activities

The services involve physical activities. Each participant must follow the rules of wisdom and the advice given by qualified guides or attendants. Open Eyes cannot assume responsability for accidents derived from the imprudence of one or several members of the group. Open Eyes reserves the right to expel a person in the group whose behaviour is considered as damaging to the safety of the other participants. No compensation whatsoever will be recognized.

Hotels

Prices inlude the price for the room with or without any breakfast, half-boarding or full-boarding. Unless otherwise stated, they do not include the drinks during the meals. If a costumer prefers being alone in a double room , a supplement -entitled « single room supplement » -will be charged to him or her.